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Zinner & Co. Quickbooks Support Policy: What you need to know

Written by Zinner & Co. | Dec 27, 2017 2:00:00 PM

Effective June 1st 2018 Zinner & Co. will officially adopt Intuit’s Quickbooks Discontinuation policy. If you are using Quickbooks version 2015 or older, you will need to upgrade to maintain compliance. This policy will maintain support for the three most recent versions of Intuit Quickbooks. The annual drop date for the oldest product version is May 31st. Intuit’s current “Disco” policy states:

After May 31, 2018, access to add-on services will be discontinued for QuickBooks Desktop 2015 (Windows and Mac). This includes all versions of QuickBooks Desktop 2015 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac).


Note:
 If you do not use any of the add-on services in QuickBooks Desktop 2015, your product will continue to work for you, but you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop.

In addition to QuickBooks Desktop 2015 (for Windows and Mac), there are a few other Intuit products that are affected by the discontinuation of add-on services.

What service discontinuation means:

Products affected by service discontinuation after May 31, 2018, are listed in the table below.

If you are using a product affected by service discontinuation and want to maintain access to your services, you’ll need to upgrade to the latest version of QuickBooks Desktop as soon as possible.

Your access to QuickBooks Desktop Payroll ServicesLive SupportOnline BackupOnline Banking, and other services through QuickBooks Desktop 2015 softwarewill be discontinued after May 31, 2018. Also, you will no longer receive critical security updates starting June 1, 2018. If you receive any security updates before this date, you should install them.

Calendar Year 2018 Discontinuation Policy (QuickBooks Desktop 2015 Products)

Fully supported products

Products for which services will be discontinued after May 31, 2018

QuickBooks Desktop Pro and Premier 2018, 2017, 2016

QuickBooks Desktop Pro 2015
QuickBooks Desktop Premier 2015 (General Business, Contractor, Manufacturing &  Wholesale, Nonprofit, Professional Services, and Retail)

QuickBooks Desktop for Mac 2016

QuickBooks Desktop for Mac 2015

QuickBooks Enterprise Solutions 18, 17, 16

QuickBooks Enterprise Solutions 15

QuickBooks Desktop Accountant 2018, 2017, 2016

QuickBooks Premier Accountant Edition 2015

As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email, through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.

If you need to upgrade your version of Quickbooks, be advised on system requirements:

System requirements for QuickBooks Desktop 2017
and Enterprise Solutions 17.0

This version is no longer maintained and links may not work. We recommend you use the version located on the Learn and Support site: 
System requirements for QuickBooks 2017 and Enterprise Solutions 17.0

Detailed information

IMPORTANT: If the individual product requirements do not specifically state that an operating system, hardware, software, firewall or antivirus is supported, it has not been tested. Intuit cannot promise that your experience will be trouble-free. If you encounter problems outside of the supported environment, technical support will be limited to standard troubleshooting. If unresolved, the program should be returned to a supported environment for additional support. Also note that should Microsoft no longer support the stated products, then neither shall Intuit.

QuickBooks Desktop Pro/Premier 2017 and Enterprise 17.0

Operating systems supported

Operating Systems supported:

    • Windows 10, all editions including 64-bit, natively installed
    • Windows 8.1 (Update 1), all editions including 64-bit, natively installed 
    • Windows 7 SP1, all editions including 64-bit, natively installed 
    • Windows Server  2012 R2
    • Windows Server 2011 R2
      Important: Windows Server 2011 R2 is only supported with QuickBooks Desktop 2017 R4 and QuickBooks Desktop Enterprise 17.0 R4.
    • Windows Server 2008 R2 SP1


Database Servers:

    • Windows:  Windows Server 2012 R2, Windows Server 2011 R2, Windows Server 2008 R2 SP1Windows 10, Windows 8.1 (update 1) or Windows 7 SP1 (Enterprise and Professional editions only), natively installed.
      Important: Windows Server 2011 R2 is only supported with QuickBooks Desktop 2017 R4 and QuickBooks Desktop Enterprise 17.0 R4.
    • Linux: When using QBES Database Server-only installation – OpenSuse 42.1, Fedora 23, Red Hat 7 (Update 2)

Note: Natively installed means it was installed on a particular system or environment that it was designed for. This also means that it doesn't need to run in a virtual environment or emulation software.

Hardware and operating system requirements (client and server)

  • 2.4 GHz processor minimum
  • 4 GB RAM minimum, 8GB RAM Recommended
    • Server RAM Requirements:  
      • 0-5 Users:     8GB RAM
      • 10+ Users:  12GB RAM
      • 15+ Users:  16GB RAM
      • 20+ Users   20+GB RAM
  • 4x DVD-ROM drive required for CD installations (unless user is downloading QuickBooks from Intuit server).
  • Display optimized for 1280 x 1024 screen resolution or higher with up to 2 Extended monitors
  • Best optimized for Default DPI setting for a given computer.
  • Internet access is required
  • Windows:
    • U.S. version
    • Regional Settings are supported when set to English (United States) with keyboard setting to U.S. only
    • Administrator Rights required for the server computer when hosting Multi User Access
    • Natively installed
      Note: Natively installed means it was installed on a particular system or environment that it was designed for. This also means that it doesn't need to run in a virtual environment or emulation software. 
  • Disk space requirements:
    • 2.5 GB of disk space (additional space required for data files)
    • Additional software: 60 MB for Microsoft .NET 4.6 Runtime, provided on the QuickBooks CD
    • Additional requirements  for Intuit Data Protect in QuickBooks Connected Services offerings
      • Require minimum 4.0 GB RAM
      • Twice the size of the largest File set to back up + 100MB or twice the size to restore. The space is only required from the work folder LocalApplicationData+”Intuit\Intuit Data Protect"
    • NOTE:  Storing the large QBW data file on an SSD will greatly speed up performance and is encouraged.

Software compatibility

QuickBooks is capable of integrating with hundreds of third-party applications. The following integrations are provided with QuickBooks; additional RAM will enhance the use of these features. See Intuit Marketplace for the most up-to-date list.

    • Microsoft Office:
      • Office 2016 (including Outlook 2016) both on 32 and 64-bit
      • Office 2010 and Office 2013/365 (including Outlook 2010 and Outlook 2013) both on 32 and 64 bit.  (Note: Office 365 is only supported when it is locally installed, not the web version.)
      • Preparing letters requires Microsoft Word 2016, 2013, 2010 or Office 365
      • Exporting reports requires Microsoft Excel 2016, 2013, 2010 or Office 365
      • Contact Synchronization with Microsoft Outlook requires Outlook 2010 - 2016
      • Synchronization with Outlook requires QuickBooks Contact Sync for Outlook (the download is available at no charge). 
        Contact Sync does not work with the Microsoft Business Contact Manager Outlook plug-in. If a sync is performed, duplicate records could result  
    • QuickBooks Point of Sale V12.0, V11.0 , V10.0
    • Adobe Acrobat Reader: Business Planner, Payroll and viewing forms require Adobe Acrobat Reader 5.0 (higher version recommended).
    • Payroll and other online features and services requires Internet access with at least a 56 Kbps connection speed (DSL or cable modem recommended).
    • TurboTax 2015 and 2014 (Personal and Business)
    • Lacerte 2015 and 2014
    • Pro-Series tax years 2015 and 2014
    • QuickBooks for Mac 2016
    • Gmail, Yahoo Email, Outlook and other SMTP supporting E-mail clients (i.e. Mozilla Thunderbird Email Client)
    • Internet Explorer 11

Firewall and antivirus software compatibility

QuickBooks Desktop Pro/Premier 2017 and Enterprise 17.0 have been tested with the following firewall and antivirus products. 

Note: In some cases, it may be necessary to adjust settings in these products to ensure the best possible performance with QuickBooks.

  • Windows Server Firewall (all editions)
  • Windows 8.1 Firewall (all editions)
  • Windows 7 Firewall (all editions)
  • Microsoft Security Essentials
  • Avast
  • AVG
  • Symantec
  • ESET
  • Avira
  • Kaspersky
  • McAfee
  • Bitdefender
  • Malwarebytes

Note: QuickBooks Desktop will work with systems running RAID (Redundant Array of Inexpensive Disks) but this is not recommended because performance issues may cause QuickBooks to operate slowly.